JW Marriott Hotel Muscat

A Truly Exceptional Experience at the Hotel – Heartfelt Thanks to the Wonderful Staff! From the moment we stepped into the hotel, we were treated with warmth and genuine hospitality, and our entire stay was nothing short of exceptional. Upon check-in, Sanjay made us feel incredibly welcome and even went above and beyond by upgrading us to the executive floor and rooms. We were traveling with my mother, younger brother, and two nieces, and when Sanjay learned this, he ensured that we were all on the same floor for added convenience. This thoughtful touch set the tone for what would be an unforgettable stay. When we arrived at our rooms, we were delighted to find them spacious, immaculate, and beautifully organized – a perfect home away from home. Our first day kicked off with breakfast at Kitchen7, where we were warmly greeted by the staff with smiles and genuine enthusiasm. As vegetarians who do not eat eggs or fish, we were especially grateful to the talented chefs—Hemraj, Bhavik Modi, Mangla, Pawan, and Chef Rathi—who went out of their way to prepare delicious dosas for us every day during our stay. A special thank you to Kay, Jyotika, Payal, Arlyn, and supervisors Shamol, Shriful, Arman, and Pankaj, who all made us feel so welcomed. The staff at Kitchen7 were incredibly attentive, and it was clear that they cared about our experience. They even prepared smoothies and hot chocolates for my nieces, which truly made their day! To top it off, when we returned to our room, we found that the staff had left two cookie decorating kits for the girls, a thoughtful gesture that added a special touch to our stay. We also had the pleasure of exploring other parts of the hotel, including the stunning Catch restaurant near the pool, where Nischal (apologies if I’ve spelled your name incorrectly), Mahendra, Pankaj & othe streated us to fantastic service. Their kindness and helpfulness were remarkable, and we thoroughly enjoyed chatting with them.

I chose this hotel because of good reviews on google and booking. Now I understand why people were praising staff so much. Hotel is very well managed, looks like management is very smart and kind. The staff is beyond adorable, extremely professional, truly exceptional. Went for massage and facial at the spa- excellent therapist also. I stayed in the hotel with my husband for my birthday, had a lot of small attentions like cake in the room, complementary cocktails and a card. Huge thank you to all staff for their kindness and professionalism, including Nancy, Dhanish, Arlyn, Pankaj, Khant, Jamika.

The staff is very friendly and helpful, which was highly appreciated. The bed was very comfortable. Also, the shower was great. The hotel is very close to the conference center and also within close distance from the airport. The breakfast has many options and of high quality.

the rooms were spacious with wonderful shower and bathroom befitting of a modern luxury hotel. The breakfast was superb with terrific range of choices and fine coffees. If you the chance take up the executive lounge offer which reduce the cost of the breakfast and also provides a superb happy hour access to drinks and a limited range of food. staff were very friendly also. the gym is outstanding the best as a family we have experienced. the location is fine as taxis on the app ( rather than through the hotel which were much more expensive) did not exceed £20 to get into muscat

Loved this hotel! Not only is it a lovely hotel with a large lobby, but the staff were exceptional. Each and every staff we encountered went above and beyond for us, truly making our stay so wonderful. The facilities were also great - varied gym equipment, large pool, great spa. Apologies as there are so many staff so could not remember all names, but we do want to give a special shout out to Naveen who was an exceptional waiter during our breakfast session, and he was so sweet too!